Support & maintenance
You didn't design the installation, but you're the one who has to keep it running
The context
You're on your own facing a complex system you didn't choose. The vendor who installed it no longer answers, the documentation is incomplete, and every failure becomes an emergency. Every software update is a risk.
You need a trusted technical contact, someone who knows these systems and can answer when it matters.
The solution
I become your remote technical reference. You have a question, a problem, an update to perform: I'm here.
What I bring you
Remote support
A dedicated Slack channel to ask your daily questions and get quick answers from an expert who knows your installation.
Remote maintenance
I connect remotely to your servers for updates, adjustments and troubleshooting. No travel needed.
Annual maintenance
One or two visits per year to check the entire system, update software, and train new team members.
Ad-hoc interventions
An urgent problem outside the contract? I can step in quickly, remotely or on site.
First step
Installation diagnostic: 2 hours, fixed rate. We review your system, identify critical points, and you leave with a clear action plan.
Book a diagnosticPlans
Annual subscription
Slack support + remote maintenance + 1 to 2 maintenance visits per year + team coaching.
Ad-hoc intervention
No contract, you call me when you need me.
What you gain
Who it's for
"A huge thank you to Baptiste Jaze for his invaluable expertise in installing our immersive system. Thanks to him, our complex setup (28 servers, 104 Epson projectors) works flawlessly. His rigor, teaching skills and commitment, even working remotely from France, made all the difference."
Sydney Bouhaniche
Artistic Director