Support & maintenance
You didn't design the installation, but you're the one who has to keep it running
The context
You're on your own facing a complex system you didn't choose. The vendor who installed it no longer answers, the documentation is incomplete, and every failure becomes an emergency. Every software update is a risk.
You need a trusted technical contact, someone who knows these systems and can answer when it matters.
The solution
I become your remote technical reference. You have a question, a problem, an update to perform: I'm here.
What I bring you
Remote support
A dedicated Slack channel to ask your daily questions and get quick answers from an expert who knows your installation.
Remote maintenance
I connect remotely to your servers for updates, adjustments and troubleshooting. No travel needed.
Annual maintenance
One or two visits per year to check the entire system, update software, and train new team members.
Ad-hoc interventions
An urgent problem outside the contract? I can step in quickly, remotely or on site.
First step
Installation diagnostic: 2 hours, fixed rate. We review your system, identify critical points, and you leave with a clear action plan.
Book a diagnosticPlans
Annual subscription
Slack support + remote maintenance + 1 to 2 maintenance visits per year + team coaching.
Ad-hoc intervention
No contract, you call me when you need me.
What you gain
Who it's for
"A huge thank you to Baptiste Jaze for his invaluable expertise in installing our immersive system. Thanks to him, our complex setup (28 servers, 104 Epson projectors) works flawlessly. His rigor, teaching skills and commitment, even working remotely from France, made all the difference."
Sydney Bouhaniche
Artistic Director
A real case: taking over an orphaned immersive installation
A cultural venue operates a multi-projector immersive installation. The contractor who set it up no longer answers. The documentation is incomplete, and the team in place did not design the system.
Every breakdown becomes an emergency, every software update a risk. The technical director is alone facing a system they did not choose, with no trusted contact who knows this type of installation.
I started with a full diagnostic: two hours to go through the system, identify the critical points, and produce an action plan. Then a subscription with a dedicated Slack channel, remote maintenance, and an annual on-site visit.
Updates happen without breaking what works. The team builds autonomy over the months, and the venue's initial investment is preserved over time.
What you get
Frequently asked questions
Can you take over an installation you did not set up?
Yes, that is even the most frequent case. The initial diagnostic is there for that: understand the system, identify what is fragile, and rebuild the missing documentation.
What is the difference between the subscription and the one-off intervention?
The annual subscription covers Slack support, remote maintenance and regular visits. The one-off intervention has no contract: you call me when you have a problem. The subscription costs less if your needs are regular.
Do you work remotely or on site?
Both. Remote maintenance covers most cases: updates, adjustments, troubleshooting. The annual visits and the heavy problems happen on site.
Which systems do you work on?
Installations based on Modulo Player and Modulo Kinetic as a priority. For the other media servers, I can diagnose but my recurring support is on Modulo.
Book a diagnostic of your installation
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